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Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes. We will NEVER sell your information to any outside company.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Payment Information

We accept all major credit cards such as Visa, Mastercard, Discover and American Express. We also accept purchases made via Paypal. Your account information will be treated confidentially at all times and will not be kept on file. Additionally, we utilize a secure server for our web site.


Privacy Notice

Your privacy is important to us. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use 256 bit encryption for all transactions involving your sensitive personal information

Shipping Information

Some of the items we carry are kept in stock and others are shipped directly from the designer/manufacturer. As a result, there may be times when you will receive your order in more than one shipment. We make every effort to ship in stock items within 1-2 business days. Orders that ship from Generation Dog are usually shipped via USPS Priority Mail. Priority mail takes between 2 ? 3 business days from the date the order is shipped, but it is not guaranteed for arrival. We may also use UPS Ground or DHL service if the size or weight of your shipment makes this more economical. If you require a particular type of service or more of a guarantee, please notify us and we will do our best to accommodate your special request to get your order to you sooner. Additional shipping charges may apply to expedite your shipment.

Currently, to simplify shipping on orders that originate from Generation Dog, we?ve created the table that appears below for all orders shipped in the United States Mainland (not including Alaska and Hawaii). As you?ll note, these shipping charges are calculated based upon the total retail cost of your order. So for example, if the total cost of your order (pre-tax and shipping) totals $43.00, you will pay $6.99 in shipping.

From To S/H
$0.01 $25.00 $4.99
$25.01 $50.00 $6.99
$50.01 $75.00 $8.99
$75.01 $100.00 $10.99
$100.01 $200.00 $12.99
$200.01 $300.00 $14.99
$300.01 $400.00 $16.99
$400.01 $500.00 $18.99
$500.01 & up $20.99


For those based in Alaska or Hawaii, or outside of the United States, please email us for a shipping quote. All international orders will be shipped with insurance and tracking but you will be responsible for customs and duties if any.

If we discover that an item is not available, we will contact you immediately and give you an opportunity to change your order before it ships. Our primary form of contact is via email so please make sure you list an active email address when you place your order.

Taxes

Please note that Alabama residents will be charged 9% tax. Any item that is shipped to an Alabama address will be taxed.

Returns/Exchanges

Our first priority is that you and your pet are pleased with your purchases from Generation Dog. That?s why we only carry products that meet our high standards of quality. As a result, if you receive your order and are dissatisfied for any reason, please email us and we?ll do whatever we can to help.

We also encourage you to review the sizing guidelines on this site or to contact us if you are unsure about which size of something would be right for your pet.


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